Because our mainly products and spare parts are customized by your requirement.

We can’t accept return.

But there are certain items returned due to our problems refer to the list below:

Manufacturer Support

Our manufacturers have extensive service centers that can support most product issues. If you need help reaching a manufacturer contact Customer Service at +86 13961036109, through LIVE Chat or by email 

Return Policy Abuse

Hicool reserves the right to refuse service to anyone suspected of abusing any Hicool policy.

Contact us now

We will contact you within 1 working day, please pay attention to the email with the suffix “”